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Output to multiple formats like Word, Markdown, HTML, PDF. Import and Export to Microsoft word document. Analytics – understand the performance of your knowledge base with advanced analytics. 
Versioning – rollback and versioning allows you to see the history of changes for each knowledge base article and revert back if necessary. Landing page customization – customize your knowledge base with your brand colors, logo, links and custom CSS. Category manager – organize your content into a hierarchy up to six levels deep. Markdown text editor – style your content using typical formatting techniques such as headers, lists, and italics. It integrates seamlessly with your other favourite apps, including help desks like Zendesk, Freshdesk, and chatbots like Intercom, LiveChat, and more. Offer your help documentation in multiple languages for your global customer base.ĭocument360 is more than just a knowledge base tool. What really sets Document360 apart are its multilingual opportunities for you to create a knowledge base content to support your customers with AI machine translation. As soon as you sign up for an account the user-friendly interface lets you get started straight away. Now, let’s move on to looking at the top 10 Help Authoring Tools.ĭocument360 is more than a help authoring tool that allows you to quickly and easily create help documentation, product documentation, instruction manuals, user manuals, and FAQs. Customizable end-user interface to fit your brand. Importing and exporting your documentation. Multi-author functionality that enables collaborative content production. WYSIWYG editor for editing text, code, images and video. Help Authoring Tools can range from basic systems that have simple features to more complex Component Content Management Systems (CCMS). The end user output of a Help Authoring Tool is usually the Help section on a company’s website, or an internal company knowledge base. What is a Help Authoring Tool?Ī Help Authoring Tool is a content management system that enables you to create, manage, and distribute help documentation. In order to host the best documentation possible, you need to choose the right Help Authoring Tool. Some customers might find the jargon confusing while your more experienced users resent having to wade through lots of documentation that doesn’t get to the point.Ĭrafting user documentation that hits the mark isn’t easy, but it’s within reach for most companies. 
Unfortunately, many customers find that company’s help centers are not easy to use and this leads to either a churned customer or reaching out to support. You save money on customer support costs and can scale your business more effectively. Your help documentation is available 24/7, unlike your support team, and it can provide instant answers for your customers’ most pressing questions. You already know that it’s crucial to create help documentation for your business – it offers a better customer experience and speeds up the support process.
Best Help Authoring Tools (HAT) & Software Compared
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